Reference

Account Terms and Platform Access

We built btb99 for Bangladesh players who want live tables, slots and sportsbook access through bKash, Nagad and Rocket. Before you open your account, read through the eligibility rules and platform terms below so you know exactly what applies to your region.

Regional eligibilityAccount responsibilityPayment complianceAge verificationContent ownership
btb99 Account Terms and Platform Access
YOUR ACCOUNT

How We Handle Your Data and Account Security

Operating a casino lobby means we collect some personal information when you register — your name, phone number, payment details and device data — so we can verify your identity, process deposits and keep your account secure. We explain below what we do with that information, how long we keep it, and how you can request changes or deletion if your jurisdiction allows it.

Data We Collect

When you open your account we ask for your full name, mobile number, date of birth and email address so we can verify your age and identity. Every time you deposit through bKash, Nagad or Rocket we log the transaction ID, amount and timestamp for compliance and dispute resolution.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference and measure which games you visit most often. Third-party analytics help us improve the lobby layout and spot technical issues. You can disable non-essential cookies in your browser settings without losing core account functions.

Account Security

Your password is hashed and we send a one-time PIN to your mobile every time you log in from a new device. If we detect unusual login activity — a new location, repeated failed attempts — we lock your account and ask you to verify your identity before access is restored.

Data Retention and Rights

We keep your account records and transaction history for the period required by our compliance obligations, typically several years. If you want to request a copy of your data, update incorrect information or close your account permanently, contact our support team with your username and we will guide you through the process.

NEED HELP

How to Reach Us About Legal or Account Issues

If you have questions about eligibility, account verification, payment ownership or any part of these terms, our support team can walk you through the detail. We handle queries about regional access, identity checks and dispute resolution every day. Choose the channel that works for you and we will respond with the information you need.

Team online

Live Chat

Open the chat window in your account or from the home page. Our team answers legal and verification questions in real time, whether you are asking about age checks, payment ownership rules or how to update your account details.

Email Support

Send your question to our support email and include your account username if you are already registered. We respond to legal queries, compliance requests and dispute notices within one business day with a clear answer or next step.

Help Center

Browse our FAQ library for answers about regional eligibility, what documents we accept for verification, how to report a payment issue and what happens if your account is flagged. Most legal questions are covered in the articles there.

Legal and Account Questions We Hear Most

Access depends on your local law and whether your region is supported. We serve Bangladesh players in areas where online gaming is permitted, but you must confirm that it is legal where you live before you register.

We verify your name, age and payment ownership when you register or make your first withdrawal. If we find incorrect or borrowed details we will suspend your account and withhold any pending payouts until you provide valid documents.

We share transaction data with the payment processors who handle bKash, Nagad and Rocket deposits so they can confirm each transfer. We do not sell your personal information to third parties for marketing or unrelated purposes.

Yes. Contact our support team and request account closure. We will stop all promotional messages immediately and delete your profile after we complete any compliance or dispute retention obligations required by law.

Open a support ticket and explain the issue. Our team will review the game logs, payment records and relevant terms, then respond with a decision or next step within a few business days.

We update them when we add new payment methods, change our verification process or adjust our regional coverage. When a material change happens we will notify you by email or account message and the revised terms take effect immediately.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.